Any damage observed after opening the parcel and examining the goods must be reported to the relevant parcel service and to the partner within 48 hours of delivery so as to trigger the replacement or repair process. Please inspect a product as soon as possible after delivery to confirm it matches the description provided and is of acceptable quality. Subject to your non-excludable statutory rights, products won’t be replaced if stolen, lost, damaged, destroyed or otherwise altered after delivery. Please carefully check your order before buying through the Rewards Store. Return policy: Refunds or replacements aren’t provided if you change your mind or make a wrong selection. Any cash payment towards the product will be refunded to the debit/credit card the member used and any Points redeemed by the member for the product will be returned to the member’s Velocity account (excluding all delivery charges). If no resolution has been made after 3 attempts, the retailer will cancel the order, and the member and Collinson (host of the Velocity Rewards Store) will be notified accordingly. In case of delayed shipments due to incomplete member details, the retailer will attempt to contact the member to update delivery details. Products cannot be delivered to post boxes and the store declines any liability in the event of failure to deliver due to an incorrect address, absence of the recipient, customs problems or in the event of force majeure.
Delivery dates cannot be guaranteed, and delivery timeframes may extend up to 30 days. Points and any cash payment are received). When you place an order on the Velocity Frequent Flyer store, you enter a buying agreement with the merchant and accept the following Terms and Conditions:ĭelivery policy: Rewards Store orders are usually delivered within 14 working days (excluding public holidays) of the order being successfully processed (i.e. Velocity Frequent Flyer Terms and Conditions apply.
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